Purchase FAQs

Is it safe to purchase product via your website?

A:Yes, it is very secure to do business with us. The Payment platforms we utilize are SWREG and RegNow, which are branch companies belong to Digital River. Via these two secure payment platforms with SSL encryption, the order of your private information, such as credit card number, addresses and so on will be saved as well as confidential information and will never be disclosed without your specific permission.
For more information of these two payment platform, please refer to: http://www.digitalriver.com/corporate/privacy.shtml

What is try-before-buy version?

A:Try-before-buy version is an important part of our business mode. It is also called trial version as well as evaluation version/copy. This kind of version can help customers have a clear idea of the program before they place an order to buy it, because the trial version has almost the same functions as the full version. So we encourage customers to take full advantage of the trial version first and also, any feedback and suggestion regarding our program are welcome and highly appreciated.

How can I know my computer is compatible with the software?

A:As all our programs are try-before-buy version, we encourage you to take full advantage of trial version first. Also, in the product webpage, its basic system requirement is stated as:
For Mac program:
- Mac OS X(include Mac OS X 10.5 Leopard) or above operating system
- At least 512M physical RAM.
- 1G Hz Intel or PowerPC processor, or above
- At least one DVD-ROM.
- 1024*768 resolution display card or higher.

What if I have questions with the program?

A: First, we suggest customers to read the help documentation carefully to know the program's completely. If you have any questions or meet any problems, you can first read our FAQ and user guide. You also can contact our support team for assistance. For more information, please click here.

Is there any evaluation copy for me to try your product before I buy it?

A: In order to let our customers know our programs better, each program of us has a trial version differing from the full version. It is free and foremost, it is the same as the full version in functionality, except a watermark on the converted video and a 3-minute length limitation on converting audio files. For some audio converter programs, there is a limitation on audio file's length. To take full advantage of the trial version, you can know its function easier than merely reading the literal description. Also, if you have any suggestion and feedback on the trial version, please feel free to tell us. If your suggestion is adopted, you may get the program for free as a reward. To let us know your feedback, you can contact our technical support team here: http://support.iskysoft.com;
Or you can fill out our survey form and send it to us. Any forms of suggestion and feedback are highly appreciated and will be taken into serious account.

What is a registered version?

A:Differing from a trial version, only registered users are able to get the full version after purchase. So this version is also called a paid version. This version has removed the watermark. Furthermore, with the full version, you are entitled to a free copy of any minor updates to this Product. For example, if you have purchased version 1.0 of the Product, you will get all the further 1.x versions free. In addition, once a major revision of the software you have previously purchased is released, you'll probably need to pay an upgrade fee if you want to take advantage of this major update, for it may be combined with a significant amount of improvements and new features.

What is the difference between the trial version and the registered version?

A:Actually, there is no major difference in function between the trial and the full version, except a watermark of Evaluation Copy on the converted video and a 3-minute length limitation on converting audio files. With the free trial version, customers can know the program's functions better before purchasing it. This is why we always encourage customers to take full advantages of trial version first. The full version can be called as a paid version. Differing from trial version, full version users can obtain a lifetime technical and upgrade support.

Is there any after-service for trial users?

A: First of all, we are very grateful that you are using our program. As well as our registered users, trial users' feedback is also taken into serious account. To keep connected with our customers tightly, we have integrated survey system for trial users. If you have any suggestions or complaints, you can use our survey form to let us know it at the first time. Also, if you meet any problems with our programs, you can contact us directly via our CRM system. These two contact channels are free and always open to you.

What service is available for a registered user?

A:As a registered user, you will get these after service as the following:
Free minor upgrade
When there is a bug fixed or some certain function is optimized or modified, we will release a new version as an upgrade. If the upgrade is a minor one, such as upgrade from 1.1.1 to 1.1.2 or 1.2.1, this upgrade is free for all our registered users. If the upgrade is a major one that some functions is modified a lot or some new functions are added, such as upgrade from 1.1.1 to 2.x.x, this upgrade will need some certain fee as update charge.
Free Newsletter
Newsletter is considered as one of our most important methods to keep our users posted and informed. Usually, in this periodical letter, you can obtain the latest news about our company, program upgrade, new software release and various kinds of sales promotions. Also, some newsletter will be just sent to our registered users in which some special discounts are only available for registered users. If you are not a register user, you can also subscript our free newsletter, with which you can also get the latest news about us at the earliest convenience, instead of paying attention to our website from time to time.
Some discounts for your another order
To thank our regular customers' long-term support, we offer the discount of this kind: if you want to purchase another program from us, you can contact our support team first with your current order number and tell them which program you want, then you will be offered a special purchase link with some discount, usually 10% off.
Technical support via email and live support, offering trouble shoot for free.
To help our registered users better use our program, we offer 48 business hours E-mail service. Via our CRM system, you can tell us your problems and suggestions directly as a matter of convenience. Also, we have online service as a platform of chatting system where you can contact our support team members directly. All our technical support is free. To access our live char support, you can click here. You may chat with us between 9 AM and 6 PM (GMT+8).
Good ideas and valuable feedback for free program.
Also, if you have any suggestions or good ideas about our website and software, you can tell us freely. Once your suggestions are adopted, we can offer you a copy of our program for free and even its free upgrade support.

What is the CD version?

A:Actually, a CD version can be considered as a kind of backup of software. If you purchase CD version, you will first receive an e-mail of the program's unlock code and download link as well as download version. After this, due to delivery time, you will receive the CD disc later.
Usually, it takes 2~3 weeks for the CD's final arrival due to different delivery destinations:
US Domestic Shipping 7-14 Days
Canada Shipping 9-16 Days
International 12-21 Days
Before you get the CD, you can download the program and register it with the registration code to get the full version.

What is a download version?

A:Commonly, after your order is processed successfully, you will receive a registration e-mail including the full version's download link and its keycode in one and a half hours. You can download the program and register it with the registration code to get the full version, and no CD comes to you.

What's the difference between a CD version and a Download version?

A:1. Delivery time. Usually, a download version of the program will be sent in one and a half hours once your order is processed successfully. However, due to the delivery time and also different delivery destinations, it will take 2~3 weeks before CD disc's final arrival. Notwithstanding this inconvenience, you need not wait for so long to use the program. The same as the download version, you will first receive a registration email.
2. Version numbers. During the delivery time, we may have upgraded the program to a higher version. So the version of the program on the disc may be not up-to-date. But do not worry about that. We promise to offer free minor upgrade support to keep your program up-to-date.
3. Prices. We only charge $10 more than the download version's price for the CD version as additional fee for delivery and CD disc.

What are registration backup service and Extended Download Service?

A:A: These two services are offered by SWREG and RegNow in case customers forget or lost their registration information when they want to re-install the program. Actually, we do not suggest customers purchasing these services. If you lost or forget your registration e-mail, please contact us with your order number or the e-mail address you used to place the order, then we will resend the registration e-mail to you without any charge.
P.S. SWREG and RegNow companies are branch companies belong to Digital River. Digital River is a famous company that was established in 1994. In 2007, it has been successfully to handle well over $2 billion in online transactions and ship digital and physical goods for more than 40,000 software publishers, manufacturers, distributors, retailers and affiliates worldwide. The company is currently headquartered in Minneapolis, Minnesota, with offices and more than 1000 employees located across the United States, Europe and the Asia Pacific.

What payment method do you accept?

A:We accept Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above.
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
We also accept PayPal - USD Only, Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice, and Purchase Order.
If you choose to pay by Check, PayPal, Money Order, Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice or Purchase Order select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order.

What if I want to write a review for my experience with your program?

A:It is encouraged and appreciated to write our program's using review. This is a very important form of using feedback and suggestion. We are highly grateful if you can do this for us. Also, it is really a good way of sharing your using experience with us and other users.
In the review, you can write down your tips, thoughts and analysis. Most importantly, suggestions about this program will be taken into serious account for its further upgrade. With your review, you can contact us via our customer support site, we will consider to post your review on our website. As return, we will offer you a copy of our program and its upgrade support for free.

How often will there be an upgrade?

A:Commonly, if there are some bugs fixed or new function is developed or optimized, we will arrange an upgrade for the program. Also, if your suggestion is adopted, we will also arrange an upgrade to reflect the suggestion in new version. So, if you have any suggestion or good idea about our program, please feel free to tell us and we highly appreciate that.

How can I know if there is an upgrade chance for me?

A:Commonly, any upgrades or renewals on our program will be reflected on our website first. So you can pay attention to our website from time to time. Also, to keep informed, you can subscript our free newsletter. Any news about our program's renewal will be included in newsletter and sent to you betimes. Furthermore, you can also find sales promotion chance in newsletter at the earliest convenience.